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Fireman's Fund Insurance Companies
Privacy and Security Statement
Protecting you and your family from loss is important
to Parkway, a subsidiary of Fireman's Fund. Just as important to
us is protecting your privacy and the personal information we use
to provide you with superior products and service.
At Parkway, and all of Fireman's Fund subsidiaries,
our policy is to maintain appropriate confidentiality with regard
to all personal information obtained in the course of doing business
with you. Our pledge to protect your privacy is reflected in this
Privacy Statement which outlines our principles in collecting, using
and safeguarding your personal information and information about
your relationship with us.
Personal Information Parkway Collects
Parkway only collects personal information about you when it is
necessary to conduct the business of insurance. We limit the collection
of personal information to what we reasonably believe is needed
to administer your account. As a result, we collect personal information
from the following sources:
- Personal information you share with us either
directly or through your agent, such as the information on your
insurance application, requested policy change information or
other forms you may complete.
- Personal information you provide or which is
obtained through the process of handling a claim, including medical
information, such as from an accident report.
- Personal information about you from your transactions
with us, our affiliates or others such as the number of years
you have been a policyholder with us or the types of coverage
you purchase.
- Personal information about you from a consumer
reporting agency, such as a credit report or a Motor Vehicle Report.
The information in these reports may be retained by the consumer
reporting agency and disclosed to others.
If you visit or use either the Parkway website,
the Fireman's Fund website, or one of our other subsidiaries, we may
use "cookies" (small text files transferred from our website to your
hard drive) to recognize repeat users, track usage and facilitate
your access to and use of the site. We do not use "cookies" to gather
personal information, and we do not link cookies to identifiable information,
such as your policy number. The "cookies" only enable you to use our
website more easily.
Personal Information Parkway Discloses
Parkway does not disclose any personal information about current
or former customers to anyone, except as permitted by law. We may
disclose the personal information we collect as follows:
- To consumer reporting agencies for the purposes
of obtaining a credit report or a Motor Vehicle Report in order
to determine eligibility for coverage or to process your requested
transaction.
- To your insurance agent to allow them to perform
their normal insurance related services for you.
- To medical professionals in order to process
your claim.
- To an insurance regulatory authority pursuant
to an examination of our records or business practices.
- To law enforcement or other government agency
as required by law or to report suspected fraud activities.
- To actuarial or research organizations to conduct
studies regarding claims results and insurance practices provided
that no individual is identified in any study or report.
- To our affiliates for processing or marketing
of our insurance related products or services.
- To group policyholders for the purpose of reporting
claims experience or conducting an audit of our operations.
When possible, we advise our vendors and other
nonaffiliated third parties, to whom we legally provide your personal
information in the course of conducting our insurance business, of
our privacy policy. We make every effort to use vendors whose approach
to customer privacy reflects our own.
Parkway's Policies and Practices with Respect
to Security of Personal Information
Parkway uses a variety of computer hardware and software tools to
maintain physical, electronic and procedural safeguards that comply
with applicable federal and state regulations to guard your personal
information. We restrict access to personal information about you
to only those employees who need that information to provide products
or services to you.
Parkway also works hard to ensure that our websites
are secure. We employ firewalls, encryption technology, user authentication
systems and access control mechanisms to control access to the personal
information that may be shared over these sites.
Your Ability to Access and Correct Your
Personal Information
If you wish to review your personal information, please write to
the address below and provide your full name, address and policy
number(s). To better protect you, please have your request notarized
so that we can ensure the identity of the person requesting the
information.
Within 30 business days we will honor your request
by allowing you to see and copy your information in person or, if
you prefer, provide you a copy of your information. You will not
be given access to information collected or in connection with a
claim, or a civil or criminal proceeding involving you. If medical
information is contained in your file, we may request you to designate
a medical professional to whom we will send the information.
If you believe any of our information about you
is incorrect, please notify us in writing at the address below.
We will review your request and, within 30 business days, let you
know if our investigation has resulted in a correction of your information.
If we do not believe an error exists, you may file a statement disputing
the information. We will attach the statement to your file. We will
send any corrections we make or your statement to any person or
organization to whom we provided your information within the past
two years or who may receive your information from us in the future.
Please be aware that we do not control the personal information
about you obtained from other third parties such as consumer reporting
agencies or Departments of Motor Vehicles. You will need to contact
these third parties directly to correct your personal information.
We will provide you with the name and address of these third parties.
Notification of Change
Your trust is one of our most important assets. We will continually
work to protect the privacy of our individual customers and will
continually review our privacy policy. If at some point in the future
we revise our privacy practices that affect your personal information,
we will notify you prior to introducing any changes. This Privacy
Statement is also displayed on our websites. (www.parkway.com
or www.ffic.com)
For More Information or if You have Questions
Should you have further questions regarding our privacy policy,
you can contact us in a number of ways. You may call us directly
at 1-800-272-9707, you can email us at Consumeraffairs@ffic.com
or you can write to us at:
Fireman's Fund Insurance Company
Consumer Affairs Department
777 San Marin Drive
Novato, CA 94998-1000
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